Founding Member Kevin Warren

Kevin Warren is a purpose-driven independent board director and marketing leader who leverages forward-thinking brand relevance, revenue enablement, digital acceleration, and customer experience strategies to drive business growth and strategic initiatives in a dynamic global business environment. As an accomplished C-suite executive, Kevin’s peers value his ability to identify and mentor talent, build and extend trust, and inspire cross-functional teams to think big and act boldly.

Kevin is an independent director on the board of Assurant, where he is a member of the compensation and talent committee and the nominating and governance committee. He previously served on the board of directors for Fiserv and Illinois Tool Works. Additionally, Kevin serves as a member of the International Tennis Hall of Fame Board of Governors and previously served on Georgetown University’s Board of Directors, where he held several significant governance and committee roles.

From 2018 to 2023, Kevin served as Executive Vice President and Chief Marketing & Customer Experience Officer at UPS. As a member of the Executive Leadership Team, his responsibilities included U.S. and International Marketing, The UPS Store, Digital Access Program, Revenue Enablement, Business Planning, Forecasting & Pricing, Digital Marketing, Customer Experience, Global Business Services Customer Care, Advertising, and Brand Relevancy.

Kevin’s tenure at UPS contained many achievements. His dedication to improving customer experience and enabling digital business growth helped drive a 12-percent increase in revenue share from the highly profitable small and medium-size business (SMB) segment. Kevin launched UPS’s Digital Access Program (DAP), which enables UPS to partner with key digital platforms including Shopify, eBay, and Worldwide Express. Within four years, DAP generated nearly $3 billion in annual revenue. He also increased UPS’s net promoter scores through relentless dedication to customer success—utilizing The UPS Store as a strategic asset while improving the customer experience across the company’s physical and digital channels. In addition, Kevin brought a “cool” factor to UPS, positioning the company as the logistics brand of choice by meeting customers where they are and showing up in culture through key partnerships. This resulted in Morning Consult naming UPS one of its top five Most Trusted Brands in 2022 and 2023 and climbing to a company best of 24th on the Interbrand Best Global Brands list in 2020. In recognition of his leadership in the marketing industry, Kevin was named to Forbes’ 2022 World’s Most Influential CMOs list and recognized by Adweek as a 2023 Brand Genius. He also won one of Adweek’s 2022 CMO Awards.

Prior to joining UPS, Kevin spent over thirty years at Xerox Corporation, most recently serving as Executive Vice President and Chief Commercial Officer, where he led Marketing, Worldwide Channel Strategy, Salesforce Effectiveness, and Global Client Engagement for the company’s diverse portfolio of hardware, software, and services. Kevin joined Xerox in 1984 as a sales trainee.

A native of Washington, D.C., Kevin received his Bachelor of Science in Finance from Georgetown University and is an alumnus of the Harvard Business School, having completed the Advanced Management Program.